To save you time, we've answered the most
frequently asked questions here.
If your inquiry isn't covered in this section, feel free to contact us! |
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| PAPER WEIGHT & COMPATIBILITY |
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| Q.
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How
much do the different papers and card stocks weigh? |
| A. |
Group C1-C2 and
C4-C5. Card Stocks range from 80-90 lbs.
Group P1-P2 papers are 20-26 lbs.
Group V1 Translucents are 17-21 lbs.
Group V2 Translucents 29-30 lbs. |
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|
| Q.
|
How
much postage will I need for the 5x7, 6x9 or 7x7 pocketfold? |
| A. |
If mailing within
the U.S., postage starts at $0.57. Please check the USPS site for more information on weight and size
restrictions. |
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|
| Q.
|
Can
I run the card stocks, papers and translucents through my printer? |
| A. |
Envelopments,
Inc. chooses “laser friendly” stocks to be in the line. However, with all
of the different types or printers out on the market, every printer reacts differently to
the varying card stock weights and finishes. Furthermore, each printer may not
accomodate paper sizes smaller than 5"x7". For these reasons,
Envelopments, Inc. does not guarantee printing. It is your responsibility to test
your printer with the Envelopments® line to ensure it can handle printing on the card
stock you desire.
LASER PRINTERS
Most of the smooth card stocks, translucents and papers are laser printer
compatible. Textured card stocks (i.e. Ecru, but not Classic Ecru) may have
difficulties with laser printers due to the fact that the laser printer's heating
mechanism may not generate enough heat to heat the toner ink, allowing adhesion to the
textured stock. Please test your laser printer with the Envelopments® line to
ensure it can handle printing on the card stock you desire.
INK JET PRINTERS
Paper weights and vellums (translucents) are not as porous as cardstock, therefore
the ink of an inkjet printer tends to “bleed”. (Though, 95% of our
customers have had success using ink jet printers with paper and vellums.) Please
test your ink jet printer with the Envelopments® line to ensure it can handle printing on
the card stock you desire.
OFF-SET PRINTERS
Offset printing usually works for all of the card stocks, papers and translucents.
However, this is limited to the printers discretion. Please test your off-set
printer with the Envelopments® line to ensure it can handle printing on the card stock
you desire. |
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|
| Q.
|
Do
I need an outer envelope with the pocketfold, z-card or envelopment? |
| A. |
While not required,
it is highly recommended that you use an outer envelope with the envelopment, z-card or
pocket fold when sending through the mail. Using an outer envelope will ensure that
the contents will not be destroyed and that any loose pieces will not get lost. |
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|
| Q.
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I
saw an Envelopments® card stock at a retail store. Do you carry the same one? |
| A. |
If Envelopments
makes it, we carry it. Please note that we are an independent distributor of the Envelopments
line. |
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|
| Q.
|
I
would like an envelope in the same color as the pocket fold (or envelopment, z-card, etc.)
I'm ordering. Do you have one to match? |
| A. |
Envelopments,
Inc. carries the following envelope colors:
| Group E1 |
Classic Ecru & Classic
White |
| Group E2 |
Colored Envelopes |
| Group E3 |
Crystal Clear |
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| SAMPLES |
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|
| Q.
|
Why
don't you give out free samples? |
| A. |
As a home-based
business, we do our best to keep overhead low. Because of this, we do not run a
warehouse that keeps all the card stocks, pocket folds, envelopments, z-cards, papers,
translucents and tissues in all size of all paper types. If you're interested in
checking out the Envelopments® products first hand, we offer a Sampler
Pack and Swatch Deck available for
purchase. |
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|
| Q.
|
I
don't have an Envelopments retailer by me to view the available paper choices and styles
in person. How do I know if the papers or card stocks will match the colors for which I'm
looking or fit the style I'm trying to achieve? |
| A. |
We currently
offer a
Sampler Pack containing the most
popular Envelopments® items. The
Swatch Deck is
now also available for purchase. |
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|
| Q.
|
I
only want to see one particular color. How do I do this? |
| A. |
We have the most
updated Envelopments
color chart available as well
as on-line swatches for viewing. |
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|
| Q.
|
Will
you be carrying more card stock soon? |
| A. |
The current
Envelopments® colors were released in late
February, 2006. No new colors are anticipated at this time. |
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| CATALOG/STUDIO |
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|
| Q.
|
Do
you have a printed catalog? |
| A. |
No. Why? Remote Assistance is an e-commerce home-business,
therefore we only take on-line
and phone orders. This keeps overhead low which trickles down to savings for you, our
customer. Please realize that every single item we have available for purchase can be
found in our on-line catalog
so enjoy browsing at your leisure! |
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|
| Q.
|
Do
you have a store I can visit? |
| A. |
Remote
Assistance was born on the Internet for the purpose of drop ship orders, so
regrettably we don't have a studio you can visit. Every item we have available for
purchase can be found in our on-line
catalog so enjoy browsing at your leisure!
If you live in the Los Angeles area, we are more than happy to meet with you for a consultation to show you the Envelopments® line as
well as pre-made samples. |
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| QUOTES |
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|
| Q.
|
How
do I get a quote? |
| A. |
Simply add items
to our shopping cart and
the shopping cart will calculate everything for you. It's that smiple! |
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| PAYMENT |
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|
| Q.
|
Do
you take credit cards? |
| A. |
Yes, we accept
Visa, MasterCard, and American Express. You can provide your credit card details
over the phone or by using PayPal
as your credit card processor.
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|
| Q.
|
Do
you take personal checks, money orders or cashier's checks? |
| A. |
Yes. Please
allow 10-days to clear before we process your order. |
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| ORDERS |
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|
| Q.
|
How
do I place an order? |
| A. |
Simply fill out
our On-line Order form. Once
received, we will confirm your invoice via e-mail with instructions for payment.
Payment of an invoice serves as your agreement to our pricing
policies. |
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|
| Q.
|
What
is your refund/exchange policy? |
| A. |
Our refund
policies can be reviewed in our pricing policies
section. |
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| SHIPMENT |
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|
| Q.
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Do you ship
outside of the U.S.? |
| A. |
We ship
Internationally. Simply add items to your shopping
cart and select INTERNATIONAL shipping for a quote.
Processing time for International orders is 7-business days.
Transit time is usually 5-7 business days from the date the
order was shipped, however we have no control over the customs
processing of any country. All International orders are
shipped via
USPS.
|
| Q.
|
How
long does it take to ship? |
| A. |
Processing
of an order begins once payment has cleared. For most orders, processing time
takes 2-5 business days, but can take up to 7-business days. Allow 5-7 business days for orders containing any Group C4,
Group C5, or custom items.
Most orders are drop shipped from the Envelopments, Inc. warehouse using
DHL courier service only.
Ground, 2-day and Overnight delivery are available (turnaround time as listed above
applies to all non-overnight orders).
Delivery times for Ground shipping vary depending on location. Check out the transit delivery map for Ground
delivery times (once an item is shipped).
EXPEDITED ORDERS:
Allow 24-business hours to process your order BEFORE your order
ships. Contact us
for availability before placing an expedited order. |
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|
| Q.
|
How
much is shipping? |
| A. |
UPS Ground
shipping is free for all orders totaling $150.00 or more. Orders less than $150.00
range from $7.95-$15.95 depending on items being shipped for Ground service. 2-day and Overnight are also available at an additional fee. |
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| DESIGN & HOW-TO |
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|
| Q.
|
What
is the best way to adhere the card stocks together? |
| A. |
For 5x5 card
stocks and larger, we recommend using the Adhesive
Transfer Gun and Adhesive Transfer Tape.
The ATG is similar to using a packing gun but is designed for "craft"
projects. The ATT is acid-free.
For smaller pieces or charms and bows, we recommend the use of Glue Dots. |
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|
| Q.
|
I'd
love to copy one of the designs in the Creative Corner. Where do I start? |
| A. |
As we add samples
to the Design Gallery, we will
also add "recipes" (list of materials used to create the sample) to help you
replicate the same masterpiece. |
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|
| Q.
|
Will
the envelopes fit the envelopment, pocketfold or z-card? |
| A. |
Yes, the Envelopments(R) line uses the
mix-and-match system. All the envelopes are sized to fit any of the corresponding
envelopment, pocketfold or z-card sizes. |
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|
| Q.
|
I
already have an invitation/announcement, but I would love to incorporate it with an
envelopment or pocketfold. Will this work? |
| A. |
Yes. As
long as your current items fit or can be customized to fit one of the standard sizes, you can encase it
with an envelopment, pocket fold or z-card or even decorate it with more card stock,
paper, translucents or tissues. |
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|
| Q.
|
Do
you print or do I print? Do you assemble? |
| A. |
Yes, yes and yes!
The prices on the site are for
do-it-yourself projects, meaning you print and you assemble. For those either weary
of their craft skills, we do offer either/both printing and assembly services.
Prices for printing and/or assembly are quoted on a project-by-project basis.
Printing and assembly prices are on a case by case basis. We outsource the print
jobs to different graphic designers based on your needs. In order to provide a quote, we
will need:
- Description of project (including sizes,
units, card stocks/pocket folds/envelopments/etc.)
- List of items to be printed and card stock
on which to be printed
- Brief description of what you want printed
on each item
Once we receive this information, we will
forward it to one of our graphic designers for a price quote. |
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